TERMS AND CONDITIONS – Accessories and Children’s Online Occasionwear
‘Lychgate’: Nicola Chettleburgh trading as Lychgate.
The customer: The party ordering goods from Lychgate
The customer’s order is set out in the order completed by the customer. Upon placement of the order the customer will receive an email from Lychgate setting out the details of the order (‘the acknowledgement email’). The order and the acknowledgement email are the contract between the customer and Lychgate.
Goods described on Lychgate’s website as ‘bespoke’ or ‘made to order’ are non-returnable. The customer is responsible for specifying the size and colour of the goods and if in any doubt should contact Lychgate before placing the order. Free shipping swatches are a maximum of two per customer.
Made to order goods purchased using Lychgate’s website from Lychgate’s online product selection are made within 28 days of order. Goods will be dispatched no later than 14 days after order and may take up to 5 days to arrive at UK addresses. Urgent orders may be possible. The customer must contact Lychgate before ordering if delivery is required urgently to check that the goods can be delivered within the required period. Deliveries outside the UK may take longer in transit than 5 days and customers should satisfy themselves that their order will arrive in time. Urgent orders attract a surcharge which will be notified to the customer in advance of an order being placed and accepted.
Special Edition and 'buy-it-now' goods will be dispatched within 5 working days unless otherwise stated.
Bespoke bridalwear and children’s special occasionwear garments are made in accordance with the terms and conditions set out in the terms and conditions document supplied to the customer by Lychgate on ordering a bespoke bridal gown and or child's special occasionwear garment.
Silk garments handmade by Lychgate are made in the UK. Rainbow Club shoes, Country Kids tights and socks and Rachel Riley knitted boleros may be made abroad.
Colours and fabrics cannot always be represented accurately online. In all cases the customer should check the fabric gallery, request a swatch sample and visit the website https://james-hare.com/534-orissa-silk.html to check the colour before ordering. Lychgate can take no responsibility for the customer being disappointed with the colour or fabric upon delivery of the goods. Free shipping swatches are a maximum of two per customer.
Where possible fabrics, laces and embellishments will be as shown on Lychgate‘s website in the description for each individual item. However, where the relevant fabric, lace or embellishment is unavailable Lychgate reserves the right to use a similar fabric, lace and/or embellishment and such minor variation(s) shall not be a breach of contract by Lychgate. Laces, embroideries, tulles, nets, linings, embellishments, and trims may be synthetic fibres.
Orissa silk is a silk dupion which has natural slubs and irregularities. These are part and parcel of this type of fabric and no refunds can be given for natural slubs and irregularities. All clothing garments come in a silk main fabric. Linings may be silk or cotton. Overlaid organza is silk. Overlaid embroidered tulles are synthetic fabrics. Lace may be a natural and/or synthetic fabric and may vary from the image.
Due to choking hazards garments for children age 2-6 will not have covered buttons but a suitable alternative will be used.
Measurements are the responisbility of the customer. Customers should measure their child carefully and refer to our measurements guide. Orders should be placed based on a child's size not age, taking into account any time before the child's special event. If customers are in any doubt they should contact Lychgate for guidance.
Delivery charges are the responsibility of the customer. Freight, insurance and packing for export is an extra charge which will be notified to the customer on despatch. An invoice will be issued to the customer for these additional charge(s) and despatch will take place only once payment has been made in full. If for any reason the customer is not wholly satisfied with the goods on delivery (whether in the UK or otherwise) the customer should contact Lychgate who will endeavour to resolve the issue.
All orders are subject to the availability of the goods ordered and Lychgate is entitled to refuse for any reason whatsoever and without justification any order placed by the customer.
Ready to wear accessories and shoes, special edition and 'buy-it-now' items may be returned to Lychgate within 14 days of receipt but must be in their original condition and packaged appropriately. Lychgate will exchange for a different size if available or make a refund. Final sale items, tights and delivery charges are non-exchangeable and non-refundable. The customer must pay the cost of returning goods unless Lychgate accepts that the returned goods are defective and Lychgate’s decision on this shall be final. The customer should use a postal service that insures the goods for the correct value as Lychgate can accept no responsibility for goods that the customer states have been returned to Lychgate but which have not in fact arrived at Lychgate’s returns address which is as follows:
Lychgate, 3 Vincent Drift, Kesgrave, Ipswich, IP5 2DH
The customer may cancel an order provided written notice of cancellation is received by Lychgate within 24 hours after the date of the order. Provided this condition is met Lychgate will provide a refund of the purchase price paid less an administration charge of 15% or £25 whichever is the greater. If Lychgate is unable to supply the goods within the 28 days of the date of the order (or such other shorter period as is agreed between Lychgate and the customer for urgent orders) the customer will be entitled to cancel the order and be refunded the purchase price without deduction.
Title in goods does not pass to the customer until the purchase price and any additional delivery, freight, insurance and packing charges have been paid in full.
All details provided by the customer in the order must be accurate. Lychgate can accept no responsibility for incorrect details or for goods sent to an incorrectly stated address. In the event of an incorrectly stated address the customer shall be deemed to have received the goods provided the goods were delivered by Lychgate to the address stated on the order.
Payment is by Paypal, credit card or debit card. The customer warrants that the credit or debit card used by the customer to make a purchase from Lychgate is the customer’s card or a card which they are authorised to use and it is the customer’s responsibility to make sure that there are sufficient funds or credit facilities to cover the costs of goods ordered. Lychgate reserves the right to obtain validation of the customer’s credit or debit card before providing the goods ordered.
All credit/debit card holders are subject to validation checks and authorisation by the card issuer. The customer authorises Lychgate to share his/her personal information with such parties as are necessary to do the relevant checks but not otherwise. Lychgate accepts no responsibility for delay in delivering goods or non-delivery arising out of the customer’s card issuer refusing to authorise payment.
Children's wear is currently zero-rated for VAT but if this exemption is removed VAT will be payable on children's wear at the prevailing rate. VAT is payable on all other items at the VAT rate applicable from time to time and prices on the website are VAT inclusive.
Goods shipped abroad may be subject to customs and/or import costs which shall be the responsibility of the customer.
Lychgate takes cyber-crime and internet fraud very seriously and will not request your financial details by email. Data collected from the customer is stored as securely and safely as possible and in accordance with current legislation. Lychgate cannot be held liable in the event of a breach in secure computer servers.
Lychgate’s web pages are owned and controlled by Lychgate which holds all the rights thereto. The customer may not copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of lychgatesilkwear.co.uk or lychgatesilkwear.com for any purpose whatsoever without the prior written consent of Lychgate.
These terms and conditions do not affect your statutory rights as a consumer. They are governed by and construed in accordance with the law of England and Wales and the parties submit to the exclusive jurisdiction of the English courts. Lychgate reserves the right to make changes to these terms and conditions at any time and without notice to any party.